Update Trouble Ticket Systems

Few organizations today could exist without the centralized services of the corporate help desk. These software applications play a critical role as the central focus of communication and tracking for all enterprise alert conditions.

The Attention Software Blackberry Interface can be customized to work with any help desk system, regardless of vendor or operating system platform. The graphical interface presented to Blackberry users can be tailored to the specific needs of your organization; removing complexity and providing a quick and easy method to update outstanding tickets.

In this example, an authorized user updates the status of a Trouble Ticket from a pull-down list of valid options. Seconds after submission of the update, the user receives a confirmation message on their PDA.