eHealth Integration

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About eHealth

eHealth for End-To-End Infrastructure Management provides integrated and proactive fault, performance, and availability management across applications, systems, and networks. Not only does it increase your quality of service by reducing the mean time to repair, lowering cost of ownership, and providing automated service level management, it is easy to deploy and use. Above all, this software solution gives you a rapid return on investment by increasing your operational efficiency through automation and integration. For more information on eHealth, go to www.concord.com.

Attention Software solutions for eHealth

Attention! NS augments the system, network and application monitoring capabilities of eHealth with real-time notification via pagers, telephones, email and custom techniques. When used together, the eHealth/Attention! NS solution frees enterprise managers from the mundane task of checking a visual display, waiting for alarms to occur. Attention! NS provides the fault-tolerant capabilities necessary to ensure the appropriate personnel are notified immediately of serious conditions detected by eHealth.

Attention! NS provides notification when eHealth alarms are detected, and also when eHealth alarms are cleared. In addition, Attention! NS provides eHealth users running version 5.6.5 or above with the ability to implement alarm aging. This feature suppresses notification of eHealth alarms that are set, then cleared within a short period of time. When alarm aging is enabled, IT personnel are not bothered with the periodic occurrence of superfluous alarms.

Integrating the fault-tolerant alerting capabilities of Attention! NS with eHealth takes a matter of minutes, and is documented in the eHealth Integration Guide for 5.0 and 5.6, and the eHealth Integration Guide for 5.6.5 and above. Both integration guides are located in the Attention! NS Downloads section of this web site.

For a quick, multimedia overview of the Attention! NS/eHealth integration, please view the Concord Flash Presentation, also located in the Attention! NS Downloads section of this web site.

The Attention!® Alarm Manager Software (AM) provides organizations in every industry segment with a central point of alarm configuration, filtering and reporting. With Attention! Alarm Management Software, applications and devices from every corner of the enterprise feed their output data into a central, web-accessible database. This centralization provides authorized users with the ability to manage the alarm conditions that affect your day to day operations—all from the convenience of the closest browser.

The Attention! Notification Software (NS) delivers real-time alerting of significant enterprise events via remote notification technologies such as pagers, cell phones, PDAs, BlackBerry® devices, electronic mail, and other custom notification techniques. Attention! Notification Software fault-tolerant design, and comprehensive escalation strategy, guarantee the appropriate individuals will be notified when the unexpected occurs.

Attention! Paging Software or Contact Center (CC) provides organizations with a fast, reliable means to disseminate critical information to individuals via wireless technologies such as pagers, cell phones, BlackBerry® devices, PDAs, SMS text messaging and email.